FAQs

As long as your order total reaches $40, we offer free shipping.

No, We don't

Yes, you can. Except for stamp products, which are custom-made and cannot be returned.

You can track your order by following these steps:

Order Confirmation Email: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

Website Tracking: You can log in to your account on our website. Go to the "Orders" section, where you will find the tracking information for your recent orders.

Customer Support: If you have any issues or cannot find your tracking information, please contact our customer support team. They will be happy to assist you.
contact@limerenceseals.com

Shipping typically takes 1 to 2 business days.

Credit/Debit Cards: We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover.

PayPal: You can also pay securely using your PayPal account.

To return or exchange an item, please follow these steps:

• Contact Us: Reach out to our customer service team via email at contact@limerenceseals.com within 30 days of receiving your order. Provide your order number and reason for the return or exchange.

• Receive Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return the item.

• Pack and Ship: Carefully pack the item in its original packaging, including all accessories and documentation. Clearly label the package with the return authorization number and ship it back to us using a trackable shipping method.

• Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it is in its original condition. We will then process your return or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.

Please note that stamp products cannot be returned or exchanged.

To request a refund, please follow these steps:

• Contact Us: Email our customer service team at contact@limerenceseals.com within 30 days of receiving your order. Include your order number and the reason for the refund request.

• Receive Authorization: Our customer service team will provide you with a return authorization number and further instructions on how to proceed.

• Return the Item: If required, carefully pack the item in its original packaging, including all accessories and documentation. Clearly label the package with the return authorization number and ship it back to us using a trackable shipping method.

• Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it is in its original condition. We will then process your refund. Refunds will be issued to the original payment method and may take a few business days to appear in your account.

Please note that custom-made stamp products are non-refundable.

If there is an issue with your order, please follow these steps:

• Contact Us: Email our customer service team at contact@limerenceseals.com as soon as possible. Provide your order number and a detailed description of the issue.

• Documentation: If applicable, include any photos or documentation that can help us understand the problem better.

• Resolution: Our customer service team will review your case and work with you to resolve the issue. This may include sending a replacement, issuing a refund, or providing further instructions on how to proceed.

We are committed to ensuring your satisfaction and will do our best to address any issues promptly.

If the item you received is defective or damaged, please follow these steps:

• Contact Us: Email our customer service team at contact@limerenceseals.com within 7 days of receiving your order. Include your order number and a detailed description of the defect or damage.

• Provide Photos: Attach clear photos of the defective or damaged item to help us assess the issue.

• Receive Instructions: Our customer service team will review your case and provide instructions on how to proceed. This may include returning the item for a replacement or refund.

• Return the Item: If instructed, carefully pack the defective or damaged item in its original packaging, including all accessories and documentation. Clearly label the package with any provided return authorization number and ship it back to us using a trackable shipping method.

• Inspection and Resolution: Once we receive the returned item, we will inspect it to confirm the defect or damage. We will then process your replacement or refund promptly.

We are committed to ensuring your satisfaction and will do our best to resolve any issues quickly.

If your order is lost or delayed, please follow these steps:

• Check Tracking Information: First, check the tracking information provided in your order confirmation email to see the current status of your shipment.

• Contact the Carrier: If the tracking information is unclear or indicates a delay, contact the shipping carrier for more details.

• Contact Us: If you are unable to resolve the issue with the carrier, email our customer service team at contact@limerenceseals.com. Provide your order number and explain the situation.

• Investigation: Our customer service team will investigate the issue with the carrier to determine the cause of the delay or loss.

• Resolution: Based on the investigation, we will take appropriate action to resolve the issue. This may include sending a replacement order or issuing a refund.

We are committed to ensuring your satisfaction and will do our best to resolve any shipping issues promptly.

To cancel or modify your order, please follow these steps:

• Contact Us Quickly: Email our customer service team at contact@limerenceseals.com as soon as possible. Include your order number and specify whether you want to cancel or modify your order.

• Modification Details: If you want to modify your order, provide the details of the changes you wish to make. This may include updating the shipping address, changing the quantity, or altering product selections.

• Order Status: Please note that if your order has already been processed or shipped, we may not be able to cancel or modify it. In such cases, you may need to follow our return or exchange process once you receive the order.

• Confirmation: Our customer service team will confirm whether your request can be accommodated and provide further instructions.

We strive to process orders quickly, so contacting us as soon as possible will increase the likelihood of successfully canceling or modifying your order.

Refunds typically take 5-7 business days to process after we receive the returned item and confirm its condition. The refund will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.

Use overlay text to give To track the status of your return, please follow these steps:

• Check Your Email: Once your return has been received and processed, you will receive an email notification with the status of your return.

• Log In to Your Account: Log in to your account on our website and go to the "Order History" or "Returns" section to view the status of your return.

• Contact Customer Service: If you have any questions or need further assistance, please contact our customer service team at contact@limerenceseals.com. Provide your return authorization number for faster assistance.

We strive to keep you informed throughout the return process and ensure a smooth experience.

As our products are considered art items, we do not offer repair services for damaged items. However, if you receive a damaged item, please follow these steps:

• Contact Us: Email our customer service team at contact@limerenceseals.com as soon as possible. Provide your order number and a detailed description of the damage.

• Provide Photos: Attach clear photos of the damaged item to help us assess the issue.

• Resolution Options: Our customer service team will review your case and discuss possible solutions, which may include a replacement or a refund, depending on the situation.

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

You can contact our customer service team via email at contact@limerenceseals.com. We are available to assist you with any questions, concerns, or issues you may have regarding our products or your order.

We strive to address all inquiries within 12 hours of receiving your message.